What ID is it? Sounds like you're trying to change the password for the forum and not in-game account.
*** Edit ***
Moved your new thread into this one since there was no need to make a second one.
im click for change pass e show it
Notice
Reset password failed: This user is blocked. If this is an error, please contact an administrator.
Login:paolla2014
i have 2 account but i got email only dont remenber user and pass
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a user me remenber is login : paolla2014